1. Who we are
Xplorians is a community of travelers. This policy explains what personal data we collect when you use the Xplorians website, the installable app (PWA) or the mobile app, and how we use and protect it.
2. Data we collect
- Account data: name, email address, password (stored encrypted) and, if you add them, profile photo, country, date of birth and bio.
- Content you post: posts, photos, stories, comments, reactions, messages and your travel map (countries visited and wishlist).
- Location, only if you turn on safety check-ins: when you tap “I’m safe” or send an SOS, we record where you were, so the trusted contacts you chose can be told. It is read only at that moment — never in the background — the app works if you refuse it, routine check-ins are rounded to about 100 metres, and we delete the coordinates after 30 days, keeping only the city.
- Technical data: IP address, browser or device type and basic activity logs, used for security and to keep the service working. We also measure how the website and app are used (pages and screens visited, taps and scrolling, load times and errors) to fix problems and improve them; see section 7.
- Notifications: if you turn notifications on, we store a technical identifier for your device or browser (a token) so we can send them. You can turn them off at any time from your device.
3. What we use your data for
- Running the community: your profile, the feed, messages and groups.
- Sending you the notifications you turned on.
- Moderation, security and abuse prevention.
- Improving the service with usage analytics, session recordings and performance monitoring (see section 7).
We do not sell your personal data. We only share it with the providers we need in order to operate (for example hosting, email delivery, notifications, analytics and performance monitoring), under confidentiality agreements, or where the law requires it.
4. Visibility of your content
Your profile and your posts are visible to other members of the community according to each feature's settings. Some pages (for example individual posts, or your travel passport if you share it) may be publicly visible.
5. Retention and deleting your account
We keep your data for as long as your account is active. You can delete your account and everything on it yourself at any time, from Settings then Account, on the website or in the app — it happens immediately and cannot be undone. If you have lost access to your account, write to [email protected] from the address it was registered with and we will do it for you within 30 days.
6. Your rights
You can access, correct or delete your personal data, and withdraw your consent for notifications at any time. To exercise these rights, contact us at [email protected].
7. Cookies and sessions
We use strictly necessary cookies to keep you signed in and to protect your account. We also use analytics tools that set their own cookies or identifiers: Google Analytics (visit statistics), Microsoft Clarity (heatmaps and recordings of how pages and screens are used), New Relic (page speed, errors and service health) and Firebase Crashlytics (crash reports from the app). Passwords are never recorded, and your messages, safety features, security settings and help requests are hidden from recordings entirely. We do not use these tools for advertising. You can block analytics cookies in your browser settings and the service keeps working. Microsoft explains how it handles Clarity data at privacy.microsoft.com.
8. Minors
Xplorians is not directed at anyone under 13, which is the minimum age to hold an account. If you believe a minor has provided us with personal data, write to us and we will delete it.
9. Changes to this policy
If we change this policy significantly, we will announce it in the community before the changes take effect.